Privacy policy
How we handle personal information.
This privacy policy explains how silverglen-harbor collects, uses, and protects personal information for clients, households, and visitors to our website.
Information we collect
We collect information that helps us deliver care services, including your name, email address, household details, and pet wellbeing information you choose to share.
Website visits may collect limited technical data such as browser type, device information, and pages viewed.
How we use information
- To plan and deliver care services.
- To respond to enquiries and provide follow-up support.
- To improve our website and care resources.
Lawful basis
We process personal information to fulfil service agreements, respond to requests, and meet legal obligations. Where required, we request consent for non-essential communications.
Data retention
Care records are retained only as long as needed to provide services and meet legal requirements. We periodically review stored data and delete records that are no longer needed.
Your rights
You can request access to your personal information, ask for corrections, or request deletion where appropriate. You can also object to certain processing activities.
To make a request, email us at [email protected].
Sharing information
We do not sell personal information. We only share data with trusted service partners when it is required to deliver care or maintain secure systems.